About the Press Ganey Survey

Baptist Health measures all aspects of patient experience. To ensure that we are holding ourselves to the highest standards, we partner with Press Ganey, a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care.

For 35 years, Press Ganey has been the industry's recognized leader in improving the patient experience. Today, Press Ganey works with more than 41,000 health care facilities to help reduce patient suffering and improve the quality, safety, and experience of care.

Who receives the survey?

The survey is mailed or emailed to Baptist Health patients within a few days of their appointment. Patients take a short question survey and provide comments regarding specific aspects of care. We use this feedback to improve all aspects of the clinic experience. Our goal is to provide each patient with an exceptional experience of care. Each year we hear back from thousands of patients who receive care in our outpatient centers.

Do you post all comments?

We are committed to posting positive and negative feedback. However, we do not post comments that are libelous, slanderous, profane, or those that risk the privacy of our patients.