E-Notifications

What are E-Notifications?

E-notifications, or electronic notifications, are being sent by hospitals to local providers to support patient care coordination and improve the quality of care. These real-time e-notifications are part of a new CMS Condition of Participation that went into effect May 1, 2021.

The regulation stipulates that hospital systems have the ability to send real-time e-notifications must be sent to providers identified by a patient and may include a patient's primary care provider, primary care practice, and other post-acute providers. These e-notifications should be sent when a patient is registered/admitted, discharged, or transferred from an emergency department or inpatient service. At the minimum, e-notifications must contain the patient's name, the treating provider's name, and the sending institution, in this case, Baptist Health.

Baptist Health has partnered with PatientPing for an e-notification service called Route. Route has a direct messaging component where Baptist Health and PatientPing will send e-notifications to a patient's provider upon patient admission, discharge, and transfer events in accordance with CMS requirements. Route also provides a web-based portal where providers can both request and receive notifications about their patients. Once you submit your request, a PatientPing representative will contact you directly.