Billing FAQs

Paying a Bill

Where do I mail my payment?
You can also pay your bill online with MyChart or by calling 1.866.273.5392. Payments and correspondence for patients can also be mailed to: 

Baptist Health Patient Self Pay
PO Box 87225
Chicago, IL 60680-0225 

Can I pay my bill online?

Baptist Health does provide a way to pay your bill online through MyChart. If you don't have a MyChart account you can create one or pay your bill through MyChart as a guest.

What information do I need to have available to pay my bill online?

You can pay your bill online through MyChart, even if you don't have a MyChart account. You will need the following information to complete the Click-to-pay transaction; your social security number, your date of birth, the credit card number, four digit security code from your card and the card expiration date.

What payment methods can be used for online bill pay?

We accept MasterCard, Visa and Discover. We do not accept checks online.

What if I have trouble paying my bill online?

If you have difficulty paying your bill online, 1.866.273.5392 8:00 a.m. to 6:00 p.m. EST Monday through Friday.

Financial Assistance

What if I cannot pay the entire balance due on my bill?
If you are unable to pay your hospital bill, please call us at 1.866.273.5392. Financial assistance and payment arrangements are available to those who qualify. To learn more about available financial assistance programs, click here

Who do I contact with questions about financial assistance?
If you have questions about financial assistance, please call our Financial Counselors.

What is MedAssist?
MedAssist is a company that works with patients at the request of the hospital. They may contact you to see if you qualify for MedicaidDSH, or other financial assistance programs and assist you with the application process.

Questions About My Bill

Who do I contact with questions about my hospital bill?
There are several ways to contact Patient Financial Services with questions about your bill:

You can send us your questions or request an update on your account balance by logging into your MyChart account.

You can call us at 1.866.273.5392 and speak to one of our Customer Service representatives.

You can visit the Financial Counselors office at the hospital for assistance.

Please note: The bill you received from us represents hospital charges only. You may receive additional bills from others who provided services to you, such as physicians. If you have questions about those bills, contact those providers directly.

How do I order a copy of my itemized (detailed) bill?
An itemized statement is available upon request. There are two ways to order an itemized statement:

You can request a copy of your itemized statement by logging into your MyChart account.

You can order an itemized statement if you 1.866.273.5392.

Updating Billing Information

How do I update my insurance information or mailing address?
There are several ways to contact Patient Financial Services with changes in your insurance information or address:

You can make changes to your insurance information or mailing address using your MyChart account or by calling us at 1.866.273.5392.

You can call us at 1.866.273.5392 M-F 8:00 a.m to 6:00 p.m. EST and speak to one of our Customer Service representatives. When calling to change or update your insurance information, please have your insurance card available.

Mail A form is provided on the back of the bill payment stub that you can use to update your insurance or address when you mail your payment.