Is Virtual Care Right For Me

What is Considered a Virtual Care Visit at Baptist Health?

Virtual healthcare visits at Baptist Health include 3 types of visits: scheduled video visits, urgent care video visits and eVisits.

  1. Scheduled video visits connect you to your doctor online. They are available whenever your provider's office is open and require an appointment. Pricing follows the same pricing structure as standard in-office visits and varies by appointment type.
  2. Urgent care video visits allow you to get urgent care 24 hours a day, 7 days a week without an appointment and treat many of the same conditions treated at urgent care locations. Pricing is the same as an in-office urgent care visit.
  3. eVisits use a questionnaire that adapts as you answer questions about your symptoms to get you treatment from a Baptist Health provider and no video is needed. An eVisit costs $30.

Using Virtual Care Visits at Baptist Health

Virtual Care Visit Options

Virtual Care image 1 

The chart below will help you determine the most effective approach to address your healthcare concern, from an urgent need to be seen by a provider to a regular wellness check-up from the privacy and comfort of wherever you are.

Scheduled Video visit Urgent Care Video visit eVisit
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Response Time
Schedule On Demand 1 Hour
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Your Primary Care Provider or Specialist next available provider Your Primary Care or next available provider

Baptist Health MyHealth is available in the Apple App & Google Play stores.

How Do Scheduled Video Doctor Visits Work?

Scheduled video visits can be used for secure virtual primary care visits or virtual specialists visits whenever your provider's office is open. Scheduled video visits:

  • Require a MyChart account.
  • Require a scheduled appointment.
  • Uses video on your smartphone, tablet, or computer.
  • Are the same cost as an in-person provider visit.

What is a Virtual Urgent Care Video Visit?

Urgent care video visits provide access to urgent care 24 hours a day, 7 days a week. Urgent care video visits:

  • Require a MyChart account.
  • Conducted on an on-demand basis.
  • Uses video on your smartphone, tablet, or computer.
  • Your insurance will be billed for this visit and collect a co-pay per your insurance. Any portion not covered by your insurance plan will be billed and collected after the visit.

How do eVisits Work?

eVisits are a simple way to connect with highly qualified Baptist Health urgent care providers online without an appointment, using an online questionnaire via MyChart. eVisit questionnaires:

  • Require a MyChart account.
  • Are reviewed by a provider and follow up with a diagnosis & treatment plan within 4-6 hours. Typically, our providers can follow up with a treatment plan in less than 2 hours.
  • Do not require or use video.
  • Cost $30, with no insurance billed for eVisits. 

When to Use a Virtual Care Visit

Virtual Care services allow you to access care anywhere, via smartphone, tablet, or computer. A Virtual Care visit with a provider is perfect if:

  • Your doctor's office is closed.
  • You feel too sick to drive.
  • It's difficult to get to a doctor's office.
  • You're away from home.
  • You have children at home and are not able to bring them to a doctor's office.

Some of the conditions and symptoms treated by virtual healthcare visits include:

  • Headache
  • Pink eye
  • Rashes
  • Fever
  • Seasonal allergies
  • Cough
  • UTIs and bladder infections

When to See a Doctor In-Person

Virtual healthcare visits should not be used in an emergency situation. The Emergency Room may be a good option if you are experiencing:

  • Any life-threatening or disabling condition. 
  • Severe shortness of breath. 
  • Chest pain.
  • Numbness in the face, arm, or leg.
  • Difficulty speaking. 
  • A cut or wound that won't stop bleeding. 
  • High fever with stiff neck, mental confusion or difficulty breathing. 
  • Unexplained or sudden loss of consciousness. 
  • Obvious broken bones. 
  • Coughing or vomiting blood. 
  • Major injuries. 
  • Severe abdominal pain.

If you believe you are having a medical emergency, please call 911. 

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Next Steps with MyChart

Discover MyChart, a free patient portal that combines your Baptist Health medical records into one location. Schedule appointments, review lab results, financials, and more! If you have questions, give us a call.