Baptist Health Richmond receives 2022 Press Ganey Human Experience Guardian of Excellence Award

Baptist Health Richmond. January 11, 2023

Award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country

Richmond, KY, (January 4, 2023)Baptist Health Richmond has been named a 2022 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

“Receiving this prestigious award validates what we’ve known to be true for quite some time – that our Cancer Care team provides exceptional patient-centered care every day,” said Mendy Blair, DNP, RN-BC, NEA-BC, CENP, vice president and chief nursing officer at Baptist Health Richmond. “As patients navigate through some of the most difficult days of their lives, this team consistently meets them where they are to support them through their cancer journey. To say I’m proud of our team would be an understatement, but I know they deserve all the praise for the remarkable care they provide daily.”

As a winner of the Press Ganey HX Guardian of Excellence Award®, Baptist Health Richmond is in the top 5% of healthcare providers in delivering patient experience in the last year. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

“By putting their patients and workforce first each and every day, Baptist Health Richmond is demonstrating their unwavering commitment to their employees and to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “The caregivers at Baptist Health Richmond have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement.”