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Baptist Health honored for effectively managing online reputation

Baptist Health. May 23, 2023

The scores take into consideration online reviews, social engagement, brand reach, search impressions and listing accuracy.

Baptist Health, Kentucky’s largest health system, has been recognized by Reputation, a global leader in reputation experience management, with its 800 Award in the healthcare category. Sixty-three U.S. hospitals and health systems were honored for effectively managing their online reputations.

Reputation's 800 Award is based on the analysis of millions of online reviews and ratings from a variety of sources, including Google, Facebook, Yelp, and others. The award recognizes businesses with an overall average rating of at least 800 (out of a possible 1,000) over the previous 12 months. The scores take into consideration online reviews, social engagement, brand reach, search impressions and listing accuracy.

Locations that win the 800 Award consistently collect, understand and apply any and all feedback so that they can make data-driven decisions to ensure that the customer will have the best possible experience. Baptist Health had two locations – one in Paducah and one in Lexington -- recognized with the 2023 800 Award.

“We are honored to receive the 800 Award from Reputation for the hard work of our Digital Engagement team in achieving this benchmark,” said Kevin Smith, associate vice president for digital engagement. “Excellence is at the heart of everything that we do, and this honor is a testament to the diligence of our team.”

“We congratulate Baptist Health on its dedication to prioritizing customer satisfaction over the past year, as evidenced by the 800 Award honors given to two of their locations,” said Dave Mingle, Global Head of CX at Reputation. “Strong customer experiences are at the core of consistent business growth, we are thrilled to see that Baptist Health is committed to listening to and taking action on customer feedback to make meaningful improvements."

For more information, visit reputation.com/800-award.

Award-winning team

The 800 Award is just the last in a series of awards earned by the team over the last six years, most notably in the eHealthcare Leadership Awards. The national competition draws more than 1,000 entries each year in its effort to recognize outstanding health websites and digital initiatives.

Awards presented to the team include:

2022

  • Platinum award for Best Email Content - Individual Email
  • Platinum award for Best Landing Page or Microsite
  • Silver award for Best Integrated Marketing Campaign
  • Silver award for Best Mobile Website

2021

  • Silver award for Best Landing Page or Microsite
  • Silver award for Best Internet Home Page
  • Platinum award for Best Site Design
  • Gold award for Best Integrated Marketing Campaign
  • Distinction award for Best Social Media
  • Distinction award for Best COVID-19 Pandemic Related Communications

2020

  • Distinction award for Best Internet Home Page
  • Gold Award for Best Healthcare Content
  • Gold Award for Best Mobile Website

2019

  • Gold award for Best Overall Internet
  • Platinum award for Best Rich Media
  • Silver award for Best Digital Internal Communications

2018

  • Gold award for Best Rich Media

2017

  • Platinum award for Best Site Design
  • Silver award for Best Social Networking