Humana

Updated 4/1/2024

Baptist Health In Network with Humana

As of April 1, Baptist Health hospitals, physicians, clinics, and outpatient facilities are in network with Humana Medicare Advantage and commercial (employer-sponsored) plans.

We are committed to improving the health of our communities and, as always, our goal is to ensure every patient gets the high-quality, timely care needed. Our multi-year agreement with Humana ensures your continued access to the Baptist Health providers you know and trust.

We look forward to serving your healthcare needs.

Thank you for allowing Baptist Health to be your preferred healthcare provider.

Frequently Asked Questions

Can I go back to my preferred Baptist Health doctor now that a new agreement is in place?

Yes, Humana Medicare Advantage and commercial (employer-sponsored) plans are back in network with Baptist Health. To schedule an appointment, please call your provider’s office. We will do everything possible to ensure you get an appointment as quickly as possible.

Why did it take so long for Baptist to come to an agreement with Humana?

At Baptist Health, our goal is to ensure our patients always receive the best possible, high-quality care. While we know Humana shares this goal, it did take several months for the details of our new contract to be finalized.

Can I go back to my preferred Baptist Health doctor now that a network agreement is established?

Yes, beginning on April 1, Humana Medicare Advantage and commercial (employer-sponsored) plans will be back in network with Baptist Health. To schedule an appointment, please call your provider’s office. We will do everything possible to ensure you get an appointment as quickly as possible.

I delayed scheduling a procedure because of the out-of-network notice. How can I schedule with Baptist Health as quickly as possible?

We will be happy to help you schedule an appointment. Please call your providers’ office. We will do all that we can to ensure your appointment takes place as quickly as possible.

I received care from Baptist Health during the out-of-network period. What will happen with my bill?

If you received care during the out-of-network period, you will be billed for the amount that your insurance indicates you owe for services received. If this balance presents a hardship for you, please contact one of our representatives listed here to discuss our financial assistance programs.

As of April 1, Humana Medicare Advantage and commercial (employer-sponsored) plans are back in network.

Who should I contact if I have a question about my bill?

Please contact our Customer Service team at 1.866.273.5392 who will be able to address your billing question. You may also contact us through MyChart.

Can I change my Medicare Advantage plan back to Humana?

The enrollment and plan change opportunities for Medicare Advantage have expired for the 2024 plan year, but you may want to begin thinking about your options for 2025 when the open enrollment period opens again in October 2024. Picking the right Medicare plan is an important decision. Please visit www.medicare.gov to learn about your options.