Billing Process Overview

After you leave the hospital, your account is coded and, if you have requested us to do so, billed to your insurance. This process usually takes about two weeks. If we bill insurance for you, each company typically resolves their portion of the claim within 60 to 90 days. If payment is not received in this time frame, we may request your assistance in resolving your claim.

After insurance has processed your claim, or if you did not request us to bill insurance for you, you will receive a bill from us only if you owe part of the account balance and did not pay it before you left the hospital.

You can also call us with questions about your bill.
Customer service representatives are available to assist you from 8:00 a.m. to 6:00 p.m., Monday through Friday.
1.866.273.5392

Beware of Scammers

Scammers are active year-round, making ongoing awareness especially important.

Stay alert. Never share sensitive information like your Social Security number, banking details or verification codes with someone who contacts you unexpectedly. Legitimate organizations will not pressure you to act immediately or demand payment over the phone, by text or email.

If something feels off, whether it’s a call, text or email you weren’t expecting, trust your instincts. Hang up, do not click on links, and contact the organization directly using a verified phone number or website.

To discuss Baptist Health billing information, call 1.866.273.5392, Monday through Friday.  You can also contact us through MyChart.

Stay safe and protect your personal information.